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‎02-28-2022 10:48 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Have a question mark on the printer screen. printer will not print from computer but will copy.

Category:
1 person had the same question
1 REPLY 1

‎03-03-2022 11:38 AM

HP Recommended

@Bpoole007

 

Welcome to the HP support community.

 

Could you elaborate on the issue for better understanding?

Are you getting any error messages?

 

Meanwhile:-

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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