Having opted out of Instant Ink, my printer won't work properly until it's connected to Instant Ink

[Steve1050]

I opted out of Instant Ink.  My printer has a message "connect printer to update HP Instant Ink status".  When I hit the "connect" button, I get a new message "The printer could not connect to the Web Services server.  Check internet connection.  If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid.  For more information, contact your administrator or the person who set up the network."

My internet connection is fine and working.  How do I get the printer status update to get my printer released from Instant Ink?  

[Nal_NR]

Hi @Steve1050,

Welcome to the HP Support Community. 

I'd like to help!

If you are out of the instant ink program, And here's what you need to know & do:

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

when done successfully, check if it works fine.

Hope this helps! Keep me posted for further assistance.
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