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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎08-29-2022 08:42 AM

HP Recommended

Hello
For the second time I have received 65/304 cartridges, one black and one three-color, none of the printers I have
use this type of cartridge, these printers use the "HP ink cartridge 63".
On this occasion they did not send the envelope to recycle, I will wait for the shipment of the originals
to return these cartridges that have been sent erroneously.

Category:
1 REPLY 1

‎09-02-2022 03:03 AM

HP Recommended

Hi @Perico270450,

 

Welcome to the HP Support Community.

 

I understand that you got the wrong cartridges shipped. I'd like to help!

Are you enrolled in HP instant ink program?

Kindly share the images of the cartridges you received and the original cartridges that work for your printer.

 

To assist you better, may I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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