Hello! Issue with envy 4502, please need help

[Nada711]

Hi,

I have issues with my hp printer envy 4502

I have the errror message 0XB3757366 and when I try some ways to fix it, it displays REFLASH 1 2 3 4 5.

Would you have any idea how to fix it please?

The software was up to date and I am using HP ink through instant ink.

Thank you in advance for your potential help.

Regards,

[Jay_G24]

Hi @Nada711,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Nada711]

Hello,

Thank you for your help but it did not work. I have tried this option many times.

Also, I cannot update the firmware since the printer is not detected by my computer. The screen on the printer keeps displaying the error code 0XB3757366. I can not do anything with the buttons. 

Would you know how to do a full hard reset maybe?

Thank you for your help.