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‎10-05-2019 03:28 PM

HP Recommended
Product: HP photosmart 385
Operating System: Microsoft Windows 10 (64-bit)

Hello i need help for how to fix error code on hp photosmart 385 printer and how to reset🤔

1 REPLY 1

‎10-08-2019 11:05 AM

HP Recommended

@Teacher14, Welcome to the HP Support Community!

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any paper jams inside the printer and if the print carriage moves freely.

Refer to the steps mentioned in this document.

 

For more info on resolving 0x errors on the printer, refer to this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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