Hello, my HP Envy 5030 is not printing clearly

[Woodsey]

I have started to print and copy important letters and all of a sudden the printer is not printing in bold black or any colour, I have checked the cartridges and the levels are absolutely fine, I have tried cleaning the cartridges using the printers own tool and used the secondary cleaning tool, but still nothing. Please can somebody put me out of my misery and assist with a solution

[Raj1788]

@Woodsey

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Clean the electrical contacts

The printer might display an ink cartridge error if the ink cartridge contacts are dirty. Unplug any cords or cables, remove the ink cartridges, and then clean the electrical contacts on the ink cartridges and print carriage.

1. Gather the following materials:

   • Clean, dry foam-rubber swabs or a clean, lint-free cloth

   • Distilled or bottled water (tap water might damage the ink cartridge or the printer)

2. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.

   The carriage moves slightly to the left.

   

3. Wait until the printer is idle and silent before you continue.

4. Disconnect any cords connected to the printer, such as the power cord and USB cable.

5. Lift up the lid on the ink cartridge slot, and then pull up on the ink cartridge to remove it from the slot.
   

   1. Lift the lid

   2. Gently push the lid back

   3. Pull up on the ink cartridge

6. Hold the ink cartridge by its sides.

   

7. Inspect the copper-colored contacts for ink and debris buildup.

8. Lightly dampen a clean foam-rubber swab or lint-free cloth with distilled water, and then clean the contacts.

      CAUTION: 

   Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

   

9. Lightly dampen another clean foam-rubber swab or lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

   

10. Wait for the ink cartridge and carriage contacts to dry before you continue (approximately 10 minutes).

11. With the nozzles toward the printer, insert the ink cartridge into its slot until it snaps into place.

    NOTE: 

    Install the color ink cartridge on the left and the black ink cartridge on the right.

    

12. Close the lid on the ink cartridge slot to secure the ink cartridge into place.

13. Repeat these steps to clean and then reinsert the other ink cartridge.

14. Close the ink cartridge access door.

15. Reconnect the power cord or USB cable to the printer, if needed.

16. Turn on the printer if it does not turn on automatically.

Try to print.

Refer to this document:  https://support.hp.com/in-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095720/... for Black or Color Ink Not Printing, Other Print Quality Issues.

Keep me posted, how it goes!

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Have a great day!

Cheers:)