Help me get HP to address why printers keep locking us out saying "this feature has been locked ...

[ITILExpert]

I need other HP printer owners to help me get HP to explain why our printers keep locking us out saying "this feature is locked by the person who set up the printer?

I am the only person to setup my printer. I don't choose to.lock out any options. I know how to reset my printer to factory defaults when I get this error, but this is a huge pain. 

My printer switches to this locked out setting without me telling it too, once a month or so.

Why? What software screwup causes this and why doesn't  HP's IT support dept. address it as a formal PROBLEM RECORD (not a "bug")  that multiple (thousands) of customers suffer from.

It speaks volumes about HP's IT dept's lack of IT Service Management Maturity! 

Select "I have this same question" above and post your own question to show HP how many customers suffer from this repeated issue. Please?

[A_Gayathri]

Hi @ITILExpert , 

Welcome to the HP Support Community

I understand you are facing an issue with your printer keep locking. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[ITILExpert]

This is the not very helpful reply I received from HP Support on this post:

-----------------------------

" Hi @ITILExpert ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that, I'm sending out a private message to assist you with the next course of action.  

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

  You can contact HP USA Customer Support no: ------------- Thank you!

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Gaya1238

HP Support