Hi, I have asked for refund from my end and could not get the refund

[Siddharth990]

Hi,

I have asked for refund from my end and could not get the refund as the customer service agent did not allow the refund to proceed from his side when his team has already told that this refund can be processed and empty cartridge sent and delivered to the address will be returned and this mistake of HP center would be given to the lawyers for making this mistake of not making refunds on time at the time of purchase there is an agreement with the buyer and purchaser as per commercial laws that if you send these items undelivered as per promise you have the right as per consumer forum to complaint and get the refund if you have provided to them in writing that they are not:

1) ESCALATING THIS for refund and customer is not getting the assured product

2)CUSTOMER has been asking for escalation for the HP store mistake and for no reasons mentioned by HP store the purchase agreement in consumer court has been provided 

3)HP STORE REPRESENTATIVE have spoken to the customer and purchase was made but no communication has been given to the representatives about the shared emails on which they have agreed that refund has been initiated but failing to acknowledge to save their teams reputation of attempt to ask the customer to pay double the price to buy a new product from them and also undelivered or faulty product delivery gets no mention so that HP store doesn't has to pay 

If these points have been mentioned to your team you may have understood that customer purchased the product and was provided with wrong information about the product and the product given was not only delivered in a wrong shape,level or packaging or faulty but also on sending the HP Store information about this they had first accepted that this was their fault and apologised for this but on delivery there was no person to wait and check the ink as the delivery agent wasn't told about this from HP store and based on this Hp store who promised to deliver wrong product with fault must accept that they have to pay the price for product that was never delivered as promised. On informing them about this the customer agent who called first had malicious intent to blame the customer and did not apologise and rather wanted to cut the phone off while talking had no telephone etiquette  nor had any purpose to make amends. 

I ask you for your urgent interference into this and make sure that this doesn't happen again and immediately make compensation/refund for the purchased faulty ink. 

https://consumer-court.com/ticket-2243437-hp-customer-service-agent-failed-to-comply-by-customer-pur... 

[Dragon-Fur]

@Siddharth990 

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[Siddharth990]

To the HP online store customer service: Vansh/Prakash/Raj ticket number [Personal Information Removed]

Kindly note that you were told about this scam purported by your team failing to address the empty ink cartridge to be refunded for and apologising for it rather than customer agent no training and blaming the customer which in the court can be taken as an evidence for profitability from unlawful means and not adhering to the customer-undelivered promise for purchase and rather sending customer agents for providing this scam as a service when no one in the country has been allowed to stay if they did not prove their profitability through HP online store route.They are running a parallel scam of opening a customer agent scam that cannot handle these refunds and make money from the already provided route here most of these scams get caught when customer provided them with all the information about the delivery made and delivery of the faulty product/ink that was not promised but also taken for granted that customer will not go to the consumer court for the lack of customer support and etiquette and failure to display any products future market profitability and operating at full scale. This is a scam and must be handled with urgent action against these people. 

[Siddharth990]

CUSTOMER AGENT VANSH /BHARTI HAS TO STOP REWRITING THE SAME REPLY THAT HAS NO USE RATHER HP MUST BE ASHAMED OF HAVING CUSTOMER AGENT VANSH AS THEIR REPRESENTATIVE WHO IS HIDING THIS MATTER BY SENDING THE SAME REPLY OF NOT HELPING AND ACCEPTING THEIR FAULT. 

CUSTOMER EXPERIENCE TEAM HAS FAILED TO OFFER REFUND AND HAS NOT CONTACT ANY PERSON IN REGARDS TO THIS SCAM PURPORTED BY HP ONLINE STORE-CUSTOMER AGENTS WHO OFFERED TO SELL A FAULTY INK EMPTY PRODUCT TO THE MARKET THAT HAS BEEN TOLD TO THEM AS A END TO ANY FUTURE CUSTOMER-PURCHASE AGREEMENT FOR DELIVERING FALSE PRODUCT AT LOCATIONS AND TAKING PART IN THIS SCAM.  I HAVE TO TELL THIS AGAIN TO THE SERVICE HEAD FOR REFUND PROCESS AND COPIED TO HP AMERICA FOR ESCALATION. 

[Siddharth990]

CASE STILL OPEN AND NOT CLOSED AS HP HAS NOT YET ASKED TO REFUND THE DAMAGED CARTRIDGES AMOUNT AS THEY WERE TOLD TO PICKUP THE CARTRIDGES AND HAVE TO REFUND THE ENTIRE AMOUNT NOW.

JAISWAL DID NOT ASK ABOUT THE CASE AND SAID HE IS FROM DELIVERY AND MENTIONED THAT ONLINE DETAILS WILL BE TAKEN FOR REFUND. I ASK HP TO ACT IMMEDIATELY AND ISSUE REFUND AND APOLOGISE FOR THIS SERVICE. [Content removed]

TIME TAKEN TO REFUND HAS SURPASSED THE LEVEL OF CUSTOMERS PURCHASE DATE AS EXPERIANCED THIS BAD SERVICE FROM HP INDIA WHO MUST GET BLACKLISTED FAILING TO ISSUE REFUND

[Siddharth990]

CASE STILL OPEN. BAD CUSTOMER AGENT VANSH HAS BEEN ASKED FOR THE REFUND STATUS AND HAS NOT YET SENT THE AMOUNT TO THE ACCOUNT THAT HE HAS BEEN MESSAGING ME ABOUT  IN THE EMAIL. TOLD HIM ABOUT THE CONSEQUENCES IF NOT RECEIVED THE AMOUNT BY TODAY. 

REGARDS

SIDDHARTH