Hi diagnostic showing no issues, but my printer does not printing Pdf pages

[Bozena154]

Hi diagnostic showing no issues, but my printer does not printing Pdf pages.I need help,pls

[zoey7886]

@Bozena154, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your PDF Printing Issues on HP Printers! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer isn't printing PDF pages despite the diagnostic tests showing no issues, there are several potential reasons and solutions to consider:

Verify Printer Setup:

• Ensure the printer is correctly connected and turned on.
• Check that there are no error messages or alerts on the printer display.

Printer Software and Drivers:

• Ensure that the printer drivers are correctly installed on your computer.
• Consider reinstalling the printer software and drivers if necessary.

Direct USB Connection:

• If you are using a direct USB connection, make sure the cable is properly connected and not damaged.
• Note that USB connections may have limitations in sharing printer information

Print Settings and Configuration:

• Check printer settings to ensure it is configured correctly for PDF printing. Utilize tools within the printer control panel to perform necessary checks and adjustments

Print-Quality Troubleshooting:

• Use the internal print-quality test pages to diagnose and resolve print-quality problems 

PDF File:

• Ensure that the PDF file is not corrupted. You can try printing a different PDF file to rule out issues with the specific document.
• Check if the PDF file adheres to size and resolution limits. Long PDF files may exceed limitations set by the printing tool (such as 1.3m length at 600 dpi or 2.7m length at 300 dpi)

Printer Restart:

• Try restarting the printer. Turn it off, wait for 10 seconds, and turn it back on  

Hope this helps!

Take care, and have an amazing day!  

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Regards,