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‎02-01-2025 06:57 PM

HP Recommended

my back home or help button is not displaying on monitor. I’ve tried setting up and used welcome ink and it states use setup ink cartiridged (I don’t have any as I bought this second hand) 

 

i used customer support and they said simply hit back button then home again, to which I’ve noticed there isn’t those buttons displayed on the control panel. 

I looked into the instruction manual and it states the printer control manual should have those buttons. 

 

what the hell do I even do? 

Category:
2 REPLIES 2

‎02-05-2025 09:03 AM

HP Recommended

Hi @StuartGibson 

Welcome to the HP Support Community! We're thrilled to have you on board! 

 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're all ears! 

 

Regards, 

Vince_0406

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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‎02-05-2025 09:38 AM

HP Recommended

They do not always display and you need to press the location where the button is. Check the user guide for your product at support.hp.com as it should have a control panel map that shows where buttons are.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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