Horizontal White Lines Through Print

[ola5]

Hi!

I just got a new printer.

This is how my print quality diagnostic looks like (photo below) - horizonal white lines persist after multiple attempts to clean cartridges and fix cartridges allignments. It seems like the problem is just the black ink cartridge.

Is a new cartridge the only option atm? I guess I need to wait for a new one with my instant ink subscription? 

Print Quality Diagnostic

[asmita6658]

@ola5

Greetings and Welcome to the HP Support Community. 

Appreciate you trying the steps. Don't worry, I'm here to help! 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂