How Can I Get the OfficeJet 8710 to Print on a 260gsm Photo Paper?

[ntngrsx]

Hi,

How can I get the OfficeJet 8710 to grab/feed a 260gsm photo paper? It can print on smaller photo papers at 260gsm however, when it's A4 size, I just hear a screech when the rollers are skidding on the glossy part of the paper. When I accidentally loaded the paper to print on the matte side, the printer was able to print although at a very poor quality obviously. That confirms that the weight of the paper is no problem.

Here are the things I have already done.

• Checked the firmware and it's at the latest version already.
• Tried printing using the JPEG version but to no avail.
• Tried printing using a photo post-processing software but it wouldn't grab the paper as well.
• Set both the programme and the printer to the thickest photo paper possible but still it wouldn't grab the paper
• Placed a 300gsm card underneath the 260gsm paper to help feed the latter.

The paper weight I am using is within specification:

Link: https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen...

Note: This problem is present on both Windows 10 64-bit and Linux HPLIP.

Again, what am I missing here? Cheers

[Valsimot]

Worn out or dirty paper pickup rubber needs to be cleaned or replaced.

Like on a car if you have worn-out tyres the grip with the road will be poor, similar is for printers you have a low grip between paper surface and rubber rollers.

And with the heavier paper, you need to have a better grip compared with the grip needed for plain 80gsm paper.

[ntngrsx]

Thanks for the reply.

It's definitely like a worn out tyre.

Hmmm. I have already cleaned it extensively using the instructions provided. Can you suggest any other cleaning agents that can be used? Cheers.

[Valsimot · Accepted solution]

The middle grey one on the shaft is the first one to grab a paper, clean it well or replace it with the new one.

https://www.youtube.com/watch?v=Ks58dcTgeaw 

[ntngrsx]

Thank you very much @valsimot for the link.

I was able to print now after cleaning the gray shaft just above tray one as in the video you posted. I also cleaned the removable rollers at the back of the printer as I noticed there were skid marks on the paper that match the distances of the such rollers.

It's worth taking note also that I used alcohol first to clean the rubbers, then water to make sure that the rubbers remain supple.