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‎09-23-2021 04:38 PM - edited ‎09-23-2021 04:40 PM

HP Recommended
Product: Envy 6052e
Operating System: Microsoft Windows 10 (64-bit)

I just bought this printer today.  I can't get through the setup because the printer will not recognize the color setup cartridge.  I did purchase replacement cartridges.  The printer reads the replacement cartridge fine, but it will not let me proceed and continues telling me to insert the setup cartridge.  I have followed all the troubleshooting steps offered by HP but with no success.  Please tell me how to bypass this incredibly frustrating situation.

1 person had the same question
1 REPLY 1

‎09-23-2021 05:59 PM

HP Recommended

What is a color setup cartridge? Your printer came with two ink cartridges. Are you saying you took those out and purchased two more to replace them. If so did you buy 2 new or two rebuilt cartridges? What steps did you take to set up the printer? What brand PC do you have. May I suggest you install HP Smart for future use or possibly resolving the problem you now have? Regarding the color cartridge that came with the machine. If it is not being recognized it could be the contacts have residual adhesive on them. Using a q tip and Isopropyl alcohol, clean the contacts, allow to evaporate thoroughly, and retry. You can't bypass the setup procedure you will have to be patient and perform a step at a time until the process is complete. Try my suggestions and then we will move on from there.

Dan E. Jones
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