How can I get a refund when a cartridge doesn't work?

[c_w_60]

I got this printer used and no color ink cartridges work in it. It accepted knock-off refills for black but for color it won't accept a HP original product.

I waited too long, assuming it would work, now I want my $$ back but the seller says it's past 30 days so I need to get $$ from HP.

Great. HOW?

[Kumar0307]

@c_w_60, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the new color ink cartridge. 

HP does not recommend the use of non-HP/refill ink cartridges.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!