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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.

Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Photosmart Wireless e-All-in-One Printer - B110a
Microsoft Windows 10 (64-bit)

How can I opt out of all warranty status messages?

Every day I get a pop-up saying "we are unable to find an HP warranty that matches your product.."
HP product status message.png

When I click on "additional info" I see this so I go to the Settings in HP Support Assistant
HP product status message2.png

In the HP Support Assistant, I disable all notifications but no matter what I select, the same message warning me that a printer whose warranty expired in 2012 can't be matched up with a warranty.
I see no option labeled "opt out", only Enable your PC to show contact options, warranty information and important support messages, to which I've clicked "no" and saved it. I've also tried checking "Never check for updates'?
HP settings.png

What's the solution? Uninstall all my HP software?

HP Recommended



Scan through the list and try relevant settings that you have not already tried.

The method marked in green might be a useful place to start...


Suggestion (optional)

Although the messages may not be coming out of the HP Support Assistant, there is likely no reason to leave the printer in the HPSA - a printer this age is not likely to need updates or attention from the HPSA software.  See the last entry in the list.


Notifications - Stop the Onslaught


Method - Switch off Notifications (Windows 10)


Settings > System > Notifications and actions >

Under Notifications, set the following to OFF

  • Get tips, tricks, and suggestions as you use Windows
  • Get notifications from apps and other senders


Method - Switch off Selected Notifications (Windows 10)


Settings > System > Notifications and actions > 

Under Notifications 

Switch ON Get notifications from apps and other senders

Scroll down to the list of "apps" > switch on / off each application



Switch OFF Show me the Windows Welcome experience...

Switch OFF Get tips, tricks, and suggestions as you use Windows


Method - Printer Notifications (Recent versions of Windows)


Control Panel > icon view > Devices and Printers >

Left-Click one time on any Printer > (top ribbon) Print Server Properties >

Tab Advanced > UNCHECK the following

  • Show informational notifications for local printers
  • Show informational notifications for network printers



Method - Printer Notifications – Device Manager


Paraphrased from a Solution Contributed by  Bob_Headrick

Control Panel > icon view > Devices and Printers

Right-Click on your printer >

Printer Properties > Ports > Uncheck "Enable bidirectional support" >

Apply > OK


Relevant Thread: New HP 7855 - How can I turn off the printer notifications


Method - Disable ScanToPCActivationApp in Startup (Windows 10)


Paraphrased from a Solution Contributed by DavidPK

  • Right-Click an empty area of the Taskbar and select Task Manager
  • In the Task Manager window, click on 'More details' near the bottom left
  • Select tab Start-up > Left-Click the entry ScanToPCActivationApp to highlight
  • Click the 'Disable' button in the bottom right of the window.
  • Close Task Manager (and other programs) > Restart the notebook and log in


Method - Switch OFF ScanToPCActivationApp Notification


  • Windows key Settings > Personalization (Background, lock screen, colors
  • TaskBar Scroll down to Notification Area > Select which icons appear on the taskbar
  • Set OFF Always show all icons in the notification area (Allows notifications to be edited)
  • Scroll down
  • Switch OFF ScanToPCActivationApp
  • If desired, Set ON   Always show all icons in the notification area


Method - Stop Notification pop-ups when invoking the product


Contributed by krzemien : Thread: PDF Complete continuous prompts



Avoid use of offending software by ensuring the product is not called unless it is deliberately opened.


For example, avoid program pop-ups issued from built-in / factory installed PDF:

  • Set PDF (Reader) default to a product OTHER than the offending program

How to Change the Default PDF Reader in Windows 10


Method - Recent Versions of Windows - Notifications


5 Distracting Desktop Notifications & How to Turn Them Off [Windows]

How to Disable Notifications from the Windows 7 Action Center


Method - Pop-Up Messages - HP Update


Reference Document

HP Update Software - Retired


HP Update, also known as the HP Software Update Utility, has been retired and is no longer providing new software updates. When HP Update checks for updates, a No new updates available message displays.


HP recommends uninstalling HP Update with the Uninstall a program feature in Windows.


Side Bar:  This little application will likely sneak back onto your computer if / when you (re)install the printer software.  This is especially likely if the printer software is older than the date of the retirement for the application.  Rats.  Just check Programs and Features for HP Update and uninstall it (again).


Method - HP Support Assistant (HPSA) Shut off Automatic Updates and Control Messages


Version 8.x


Open the HPSA program

Open Settings (wheel)


To shut off the automatic updates:

Click " + More Options"

Select "Check for updates, but let me choose which updates to download and install"


Select "Never check for updates"


The second choice (Never) is fine if your computer is older, if there are not usually HP software and drivers available for your machine, or if you just don't want anything to do with it.


Scroll down...

In Section: Choose how you would like to be notified

Check one or more of the boxes 


Uncheck any or all of the boxes (to keep the software from bugging you)


Method - HPSA - Remove unwanted devices


Version 8.x


  • Open the HPSA program
  • If you are not logged in, do so (Depending on how you have it set up, you might be able to use your HP Community login / password)
  • Click the last tab on the HPSA menu - this is likely your first name or the name you use to log in
  • Scroll down
  • View the "My products" list
  • If there is something (a computer or other device) on the list you wish to remove, Click Edit this device
  • One of the "edit" choices should be "remove this device" (You can also add a Nickname to the device in "edit".)
  • If you make changes, click "Save" to save those changes and exit the edit menu



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