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Locked

‎10-19-2016 01:39 PM

HP Recommended
Product: OfficeJet K60

How can I perform a real factory reset on an OfficeJet K60? I selected the option by that name from the LCD panel, but I can still print the event log with a list of numbers dialed and received from, along the quick dial list. Not the sort of things you'd expect to see in a device you just got from the factory.

 

My objective is to recycle the printer with confidence that all confidential images and records of activity have been removed.

 

Thanks for your help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2016 11:41 AM

HP Recommended

Hi@XQ1,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Need to know how to reset the printer. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I request you to check your private message to perform the reset.

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-20-2016 11:41 AM

HP Recommended

Hi@XQ1,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Need to know how to reset the printer. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I request you to check your private message to perform the reset.

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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