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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
hotflosser
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How can I stop my 8020 from printing a report every time I print anything?

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OfficeJetPro 8020
Microsoft Windows 10 (64-bit)

How can I stop my 8020 from printing a report every time I print anything?

Your solution in the past says to go to  ""Options" - where do I find that?

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Betty0610
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@hotflosser

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

 

Once done, connect the Printer back to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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hotflosser
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Thank you, Betty. I fixed the problem somehow, but I do not know what "tab" you are talking about on the lighted printer screen. I might need to know that in the future.

 

The little pictures at the top are so small it is difficult to tap just one at a time!

 

Amy

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Betty0610
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I'm glad to hear that and you're most welcome. There must be an arrow sort for you to navigate through the options/menus on the Printer.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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