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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-14-2023 07:58 PM

HP Recommended
Operating System: Microsoft Windows 11

The printer was working just fine, then all of a sudden I got a message that said error 6.  I had to unplug it and restart the printer.  Once I restarted it, it just started making this sound that sounded like it had been thrown down stairs. It sounds like a jam...a repeated sound.

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1 REPLY 1

‎03-16-2023 06:54 PM

HP Recommended

Hi @Nisha8 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing E6 issues.

An E5 or E6 error occurs when the scanner or printer is in an error state. 

Reset the printer.

With the printer on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to the printer, and then plug the power cord directly into a wall outlet.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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