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HP OfficeJet Pro 6975

I opened my new HP Instant Ink cartridge today and it exploded all over me. It was a mess of ink, and now, doesn't feel safe to use. I called the number (which took FOREVER to find) to report that I needed a new cartridge. Customer Service was helpful. But, the black cartridge I need is back ordered, and will not arrive to my home until November 19th. So, I decided I would go buy a new HP cartridge because I need to print today, and almost every day until the 19th. My printer is telling me that I have installed a non instant ink cartridge. So now, when I print, it prints no black at all. I need to print. How do I bypass the non instant ink cartridge warning? 

1 REPLY 1
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@Frazmataz, Welcome to the HP Support Community!

 

I understand your concern. You should be able to use non-Instant Ink cartridges without any issue. 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.