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‎04-30-2022 06:39 PM

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer

My ink was out so I ordered new cartridges on-line through instaprint.  I received them and put them into the printer.  Ever since I have this message about putting in my setup cartridges, which I don't have.  Please help.  Thanks.

Category:
1 person had the same question
1 REPLY 1

‎05-02-2022 08:26 AM

HP Recommended

Hi @MadsB1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand you are receiving a "use setup cartridges" error.

 

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

 

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