How do I cancel a print job

[Mahlej18]

I have a HP deskjet 2700 all in one printer and the X button is on I can't cancel a print job

[Dragon-Fur]

@Mahlej18 

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Start Here:  Print job stuck in Queue

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HP Printers - Print jobs stuck in print queue

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Optional >> Additional Information / Manual checks and queue reset

The following is relevant to recent / supported versions of Windows

This might be a bit more straight forward when you know the Operating System / version.

Options are included for both Windows 10 and Windows 11.

Cancel Print Job

On those printers where the cancel option is supported,

If you catch the job quickly enough, print jobs can normally be cancelled on the printer. 

The “cancel” button might be labeled as such or might present as a red X on the printer control screen.

NOTE:  Where supported at all, it is normal for the “X” to display on the printer control panel only briefly.

What happens next?

Once the job is turned over to the print service, cancel the job in the print queue on the computer

Find the Print Job(s)

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list > Scroll down > More devices and printers settings

Continue in Control Panel > Devices and Printers

> > > Windows 10  / Windows 11 < < <

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Exact wording varies.

More Options…

> > > Windows 10 < < <

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

Windows 10 - Side Bar

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list > Open Print Queue

Open Menu ( … ) top right of list > Select Pause All / Resume All / Cancel All

OR

If more than one job in the list > Right-Click on the file/job name > Pause / Restart / Cancel

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

Start Here:  Print job stuck in Queue

Watch Video

AND / OR

HP Printers - Print jobs stuck in print queue

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset

Details…

> > > Windows 10  / Windows 11 < < <

Windows Start > Search for “Services”

Side Bar -- Optionally Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10  < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE:  Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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