• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

It was actually an HP Representative who made mention of a "go" button. I was searching for help on this back in October. The matter (for me, anyway) has been resolved.

HP Recommended

Can you send me the pm with steps to reset the printer?  I've tried everything I have found on the boards with no success.

 

Thanks!

HP Recommended

@Coach_Neo23,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I understand you are looking to perform a reset on your HP LaserJet printer. Don't worry as I have a few steps which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

What exactly seems to be an issue with the printer?

Are you aware doing an advanced reset on the printer will set the printer back to the factory settings.

 

If you wish to reset the printer back to the factory settings, I'm going to send you a private message with the instructions on how to perform these steps here:

The reason why we're utilizing the steps in private is because these instructions are specific to your printer model. If other customers try thee same steps on different model this might damage the printer.

 

Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your Profile Name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.