How do I create a desktop icon for the scanner function of my three-in-one HP 8600Pro?

[CAconsumer]

My icon for the scanner function as well as my icon for the printer function disappeared from my desktop and I can't figure out how to restore the icons to my desktop on a Windows 7 computer

[MKazi]

@CAconsumer

Thanks for reaching out to us on the HP Support Forums. MKazi is at your service. 

I understand that the scanner function as well as the icon for the printer function disappeared from the desktop screen. Not to worry, I'll be glad to assist you with this case.

May I know if any software changes or updates happened on the computer prior to this issue?

While you respond to that, I suggest you to download and run the HP Print and Scan Doctor. This tool will help to fix any issues with the printer drivers/software:

• Make sure your printer is turned on and connected to the computer.

• Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

• On the Welcome screen, click Start to view a list of available printers.

• Select your printer in the list, and then click Next.

  If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

  

• Click either Fix Printing or Fix Scanning.

  If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

  

• Review the list of test results, and then resolve any issues found.

  • If you see a checkmark, the printer passed the test.

  • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

  • If you see an exclamation point, the test failed and required user action, but the step was skipped.

  • If you see an X, follow the on-screen instructions to resolve the issue.

  

Please check if the scanner function is back and the icon for the printer function is available. 

In case the issue persists then you may uninstall the printer drivers from the root level and then reinstall them. The following steps will help:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Hope this helps. Let me know how it goes. I'm always here to assist you.

If you would like to thank us for the efforts to help you, feel free to mark this post as "Accept as solution". That’ll help everyone find the solution and help the community to grow.

[CAconsumer]

This email has been returned twice as your email in box is "Full":

Dear MKazi,

Thanks for your reply.  I didn’t see it yesterday and today I tried to find the answer to your question and ran the HP wizard (or something) and didn’t see any problems.  I do recall getting notice of updates and downloading them in the past few weeks and then going through a series of downloads that kept ending in “Unable to Complete” or something like that.  When I tried going to the Scan Doctor link in your email, the page remains bland and I can’t seem to get past that.  I saw on a discussion that I should open Programs and HP Scan and then Right Click on the “Scan” and put it on my desktop; but, when I right click on it, nothing haoppens nor can I drag it onto the desktop.  Frustrating.

    Help.

     Zel Canter

P.S. This email was returned as undeliverable due to your mailbox being full.  Meantime I did as the Scan Doctor suggested and uninstalled the 8600 Printer and then reinstalled it.  A Scan Icon now appears in my list when I click the Start button but I cannot drag it onto the desktop.  Nor can I drag the Scan icon when I open the scanner and try to click (both Right and Left) on the little icon in the upper left corner of the scanner card.

[MKazi]

@CAconsumer

Glad to have you back. 

I'm glad that The HP Print and Scan Doctor suggested to uninstall the printer and reinstall it. However, now you're unable to get the scan program as a shortcut icon on the desktop screen. 

Not to worry. You could try the following steps:

To pin apps to the taskbar

• Press and hold (or right-click) an app, and then select More > Pin to taskbar. 
• If the app is already open on the desktop, press and hold (or right click) the app's taskbar button, and then select Pin to taskbar.

Note: To remove a pinned app from the taskbar, open the app's Jump List, and then select Unpin from taskbar.

To add shortcuts to the desktop

1. Press and hold (or right-click) the desktop, then select New > Shortcut.
2. Enter the location of the item or select Browse to find the item in File Explorer.

Secondly, the incoming emails are not monitored, so suggesting to reply to me via the this Forums post. 

Hope the information provided helps. Let me know. 

If you would like to thank us for the efforts to help you, feel free to mark this post as "Accept as solution". That’ll help everyone find the solution and help the community to grow.

[CAconsumer]

I did that and got an Icon on my desktop -- but, when I click on the Icon, I get an opened page with all my Desktop things on it, including this Icon againa nd when I click on that Icon in the list, nothing happens.  I thinkthe trouble is in the first choice, where I am to name a location: either I put in "Desktop" or if I browse, there are a bunch of things I don't understand.  What should I put in the LOCATION section for the new Shortcut?  Were is it on my computer, this Scan Function?  And then, what do I do after anamaing the Icon?

[CAconsumer]

I did that and got an Icon on my desktop -- but, when I click on the Icon, I get an opened page with all my Desktop things on it, including this Icon againa nd when I click on that Icon in the list, nothing happens.  I thinkthe trouble is in the first choice, where I am to name a location: either I put in "Desktop" or if I browse, there are a bunch of things I don't understand.  What should I put in the LOCATION section for the new Shortcut?  Were is it on my computer, this Scan Function?  And then, what do I do after anamaing the Icon?