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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
How do I delete a printer I no longer own? My example is a Officejet 6700 Premium e-All-in-One, that shows as offline, and I can hide, but it keeps coming back.
HP Recommended
Update / Edit Content
Check / Remove - Printer – Lurking in Devices and Printers
Control Panel > icon view > Devices and Printers
Left-Click on any unwanted Printer found in the Printers list
(Top Ribbon) Click Print Server Properties > tab Drivers
Select each unwanted entry > Remove > OK to exit menu
Back in Devices and Printers > Right-Click on the printer > Remove Device
Original Content
Welcome to the HP User Community.
If you have not done so,
Try / Consider...
Try prying the old printer out from the Dashboard > MyDevices
HP Account - Login / Dashboard
Notes:
- Log into your HP Account if / when you need central access to your device information, including the ability to update your personal information.
- Printers ever subscribed to Instant Ink might resist being removed and will remain in the list.
- HP Support Personal Dashboard Resource Guide
- Device renaming in the Dashboard does not rename the printer in Devices and Printers (Windows)
If the printer is still stuck in the App,
Uninstall the HP Smart application from Settings > Apps > Apps and Features
Restart the computer and sign in
"Get" (Install) a fresh copy of the HP Smart application from the Microsoft Store
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
Enter the device type and model name of your HP device
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Question / Concern Answered, Click "Accept as Solution"
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