How do I fix the printhead error on my Office Jet Pro 8620

[Anita1987]

Error message that says:  there appears to be missing, not detected, or incorrectly installed  

[Kuroi_Kenshi]

Hi @Anita1987,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Printer:

• Turn off the printer using the power button.
• Wait for 60 seconds.
• Turn the printer back on.

Check the Printhead Installation:

• Open the printer's cartridge access door.
• Lift the latch handle on the printhead assembly.
• Remove the printhead from its slot.
• Reinstall the printhead, ensuring it is correctly seated.
• Close the latch handle and the cartridge access door.

Clean the Printhead Contacts:

• Turn off the printer and unplug it from the power source.
• Open the cartridge access door and lift the latch on the printhead assembly.
• Gently remove the printhead.
• Use a clean, lint-free cloth slightly moistened with distilled water to clean the electrical contacts on the printhead.
• Also, clean the contacts inside the printer where the printhead is installed.
• Allow the contacts to dry completely before reinstalling the printhead.
• Reinstall the printhead and ensure it is properly seated and latched.
• Close the printer and plug it back in, then turn it on.

Use Genuine HP Cartridges:

• Make sure you are using genuine HP ink cartridges. Non-HP or counterfeit cartridges can cause compatibility issues.
• Replace any low or empty cartridges with new, original HP cartridges.

Align the Printhead:

• After reinstalling the printhead and cartridges, align the printhead by going to the printer's Setup menu.
• Select Tools, then select Align Printhead. Follow the on-screen instructions to complete the alignment process.

Update Printer Firmware:

• Ensure your printer's firmware is up to date. Download and install any available updates from the HP support website.

I hope this helps.

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Best regards,