How do I fix this -printer head problem 0xc19a0023

[MLee0]

This message appears on my printer despite replacing with new ink cartridges: there is a printhead problem 0xc19a0023. How do I fix it? Thank you for your help! 

[Sneha_01]

Hi @MLee0,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To fix the " Error code: 0xc19a0023 Printer head appears to be missing or not detected", please try the steps below:

1. Reset the printer
2. Reseat the printhead up to three times
3. Remove the ink cartridges, and then check the error message
4. Clean the ink cartridge contacts, and then check the error message
5. Update the printer firmware

For instructions: Click here  

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Sneha_01]

Hi @MLee0 ,

We hope you’re doing great.  We just want to send a follow-up message to check how things are and whether if you still need our help. If you still do, we’re just a DM away.

Take care and have a good day. 

Rachel571 

HP Support