How do I get my new printer cartridge replaced? Deskjet Ink Advantage 1115

[cchewan]

Hi,

I've recently bought a new printer HP Deskjet Ink Advantage 1115. 

The magenta ink did not appear when I tried printing a test page.

I've liaised with 6 agents through WhatsApp which none of them seem to be able to 

resolve my issue. 

They've told me to do a clean up, 2nd clean up, uninstall and re-install the program,

which I have already done, twice. But the same problem persist.

Now i'm waiting for the 7th agent to reply to my messages. I am hoping somebody 

from the community or a HP rep can help me, as going through WhatsApp helpline doesn't 

seem to be working.

[ShlomiL]

Hi,

Where did you purchase the printer from? the HP Deskjet Ink Advantage printer was marketed around 2015, quite a few years ago, such long storage will likely cause the cartridge to get clogged over the years.

What is the warranty end date listed on the cartridge itself?

I suggest checking with the store for the option to get a replacement cartridge if the printer were stored for such a long period.

Shlomi