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‎08-09-2021 10:46 AM

HP Recommended
Product: HP OfficeJet 6962
Operating System: Microsoft Windows 10 (64-bit)

Printer will not accept 3rd party cartridges, and it should be my decision whether to use them, not HPs to block me. 

53 people had the same question
1 REPLY 1

‎08-09-2021 02:27 PM - edited ‎08-09-2021 02:37 PM

HP Recommended

@BobZitt 

 

Welcome to the HP Community.

 

Depending on its date of manufacture, this printer requires cartridges that meet the following criteria:

 

Dynamic security enabled printer. This Firmware includes dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry. The printer is intended to work only with new or reused cartridges that have a new or reused HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of the dynamic security measures and block cartridges that previously worked. More at: www.hp.com/learn/ds.

 

Note: For printers manufactured prior to December 1, 2016 dynamic security will not be enabled by this firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.

 

Source:

HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Printer series Firmware Update 

 

Note the wording

Firmware - the original Firmware and all updates -  maintains the effectiveness of the security.

 

Additional Information

HP Ink - Learn About Supplies

 

HP document provides information and details:

HP Printers - Dynamic Security Enabled Printers

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 6962 All-in-One Printer 

 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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