How do I get the bottom drawer of my HP OfficeJet Pro 7740 to close?

[retired131]

After I have extended the bottom tray for printing 11x17 paper, completed the print job, I remove the paper, set the all tabs back to legal size paper, put legal size paper in (or letter size - it doesn't matter) and the tray will not close. It catches about 3" away from closing. I hear it click/click but it won't go any further. I have set the paper size to be legal on the screen. Pushing on the blue 11x17 tab allows it to go in a little further, but then it feels like a spring is catching it and won't let it go any further.

[retired131]

 No one else has ever had this problem? Do I need to contact HP directly?

[Kumar0307]

@retired131, Welcome to the HP Support Community!

You may refer to the steps mentioned in this document to know how to load papers in the tray.

You have a tray extension button that you have to use in order to close the tray all the way in. (Step 3 under 'Load plain paper in Tray 1 or Tray 2')

Refer to page 17 of the user guide .

Please note that Tray 2 only supports plain paper type.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[retired131]

Thank you for answering, but no, that does not solve my problem. I have already loaded the 11x17 paper into the tray, I have completed my print job, and now I am putting regular sized paper back into Tray #2. 

I have FINALLY figured it out on my own. The length tab was pushed up to the end of the legal size paper in Tray #2. However, I needed to push that tab all the way to the end (back - not at the end length of the paper) of the tray and push the blue tab til the tray closed up to the correct length. This is not explained anywhere!

[KrazyToad]

@retired131

I'm glad you got this issue sorted out

Do visit our HP Support Community and drop us a message anytime you need help

Thank you 😊