How do I get the "open Door" fault to clear?

[gpmrecruiters]

HP Envy 6555e printer

error message "Door open"

[zoey7886]

@gpmrecruiters, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding an error message!  
We're thrilled to have the opportunity to assist you and provide a solution. 

The "Door open" error message on your HP Envy 6555e printer usually means that one of the printer's access doors is not properly closed. Here’s how you can fix it:

Check the Cartridge Access Door:

• Lift and then firmly close the cartridge access door (usually located at the front or top of the printer).
• Ensure it clicks into place properly.

Check the Paper Tray Door:

• If your printer has a paper tray door, ensure it is fully closed.

Remove and Reinsert Ink Cartridges:

• Open the cartridge access door and remove the ink cartridges.
• Reinsert them properly and close the door securely.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds before plugging it back in and turning it on.

Check for Obstructions:

• Ensure no paper, debris, or foreign objects are blocking the doors or inside the printer.

Update Printer Firmware:

• Go to HP Support and check for any available firmware updates for your printer model.

Reset the Printer:

• With the printer turned on, unplug the power cord.
• Wait 60 seconds, then reconnect the cord and turn it on.

If the issue persists after trying these steps, let me know, and I can guide you further!

We hope our assistance has been helpful! 

Take care, and have an amazing day! 
 

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Regards,