How do I keep printer active on local NW.

[BryanED]

Officejet Oro 8720 on local network, How do I keep it active instead of going offline.

[Irwin6]

Hi @BryanED,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer going offline intermittently.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[BryanED]

Haven't had a chance to check it yet. Printer works great as long as I go over and press the power button to wake it up before printing. Is there a way to keep it from going to sleep? . Only question with that is, How will it affect the lifespan if I do that since I don't print to it everyday? 

If I send print job to printer when it's asleep, The print job just sits in the queue and fails. I have it connected to my local network via an 8 port hub along with a few other devices, DVR, Smart TV, DVD Player. Is there a way to configure it to detect the print job in the queue and become active automatically ? or am i stuck with waking it up manually by pressing the power button when needing to print ? 

Using HP Smart.... on my Dell G5000.   FYI..