How do I print 5.75 x 4.37 envelopes on a OfficeJet Pro 7740?

[Bill235]

I have had a OfficeJet Pro 7740 for several months and have been able to print on different paper and envelope sizes, including 5.75 x 4.37 inch envelopes.  I recently replaced the computer, but not the Microsoft Office software.  Now, with the envelopes loaded, when I try to print the 5.75 x  4.37 envelopes using Microsoft Word with the 5.75 x 4.37 envelope selected in Word I get a printer error that says the "paper detected does not match the paper size selected (Letter 8.5 x 11)."  The printer does not have a 5.75 x 4.37 envelope option.  I get the same error whether I select 4x6 envelope, Custom or 8 1/2 x 11 as the printer output paper size.   When I select Custom, I expect to be able to input the custom size, but I don't get the opportunity, unless I am overlooking it.  I would appreciate help printing these envelopes.

[Dragon-Fur]

@Bill235 

When you change the paper in the printer, tell the printer what is going on.

Edits > Update EWS section to include "If printer is on the network..."

For example...

User Guide

Load Paper according to the instructions in the guide.

Next...

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

And / Or

Embedded Web Server (EWS)

If the printer is on the network,

If the feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTE:  EWS is also available in HP Smart

Set the Preferences - Windows

NOTE:  This is not necessary when using Word > Mailings > Envelopes.

It might be worth a check if all else fails to work...

1. Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

NOTE - Make changes to a Shortcut

• Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
• If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
• If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
• Click OK to save the setup

Examples

Rabbits_and_Chickens_Test_Envelope_10_2

Custom Envelope

Rabbits_and_Chickens_Test_Envelope_7x5_2

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

Thank you for participating in our HP Community .

We are a volunteer community workforce dedicated to supporting HP technology.

[Bill235]

Thanks for trying to help, but I still can't print the envelopes.  I have been informing the printer, I couldn't fine an IP address, possibly because I'm using a cable, and I made the printer the default, but then wasn't sure what I  was doing with the shortcuts and quit.  

I'm printing envelopes generated  from an envelope form in  Word.  Word knows the size of the envelope.  I read somewhere in HP Help that I could choose an envelope size close to the actual size or choose "Custom" on the printer screen.  Neither have worked.  When I choose "Custom" is the printer supposed to accept any size or am I overlooking a place where I can enter the size?  

[Dragon-Fur]

@Bill235 

Edits - Add Test Results 

Edits 2 - Add Example

Test Results / Proposed Solution

Using Office Professional 2018, Windows 20H2, HP Officejet Pro 9025 Word > Mailings > Envelopes

Envelope

Custom Size

Dimensions > 5.8" wide by 4.4" high

Result > Error > "Size too small" >> Envelope must be (at least) 6.4" in width

Result (self / force corrected) size = 6.4" x 4.4"

So, I cannot create an envelope of the size you want on my printer using my tools.

What does that mean? 

Simply that - using the tools (that) I have available, the 5.8" x 4.4" envelope size is not allowed.

Example

Rabbits_and_Chickens_Test_Envelope_Custom_1

What to do?

Suggested Solutions:

Use Labels as opposed to trying to print on these envelopes.

OR

Search for a way to force / create the envelope (Another Expert / resource might be able to offer help).

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Original Content

I've updated my notes to include the "If the printer is on the network" statement in the EWS section.

The Embedded Web Server allows you to view / configure your printer via your Web Browser.

You are correct - EWS is not available if you are connected with USB.

The "near to size" advice might be perfectly sound - I don't use it because my printers all have custom size capability.

I do not have anything magic to offer.

Your Custom Size dimensions

5.8" X 4.4"

User Guide

Pages 19-21

Tray 1

Remove all other paper from the tray

Load envelopes Face down, flap Left

Five to eight envelopes in the stack

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .