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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- How do I print double sided on my Deskjet 6980 with Sierra

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09-04-2017 05:26 AM
Recently got a new iMac and installed the official printer driver but the double sided printing feature has gone when I enter "show details" when sending to print.
Had no problems printing double sided in El Captitan, there used to be a check box you could tick that is not showing up now.
Solved! Go to Solution.
Accepted Solutions
09-05-2017 05:00 PM
Hi @veritysmart,
Thanks for engaging in the HP Forums! I see by your post that you are experiencing printer related issues. I will certainly do my best to help you!
I understand that you are having trouble while printing 2-sided using the HP Deskjet 6980 printer. Let’s try the steps listed below to try and fix the issue:
Click the Apple menu icon, and then click “System Preferences”.
Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
Right-click the blank space in the Printers list, and then click “Reset printing system”.
Click “Reset” in the confirmation window.
Enter an administrator username and password, and then click “OK”.
Wait until the printing system is reset and no devices show in the Printers list
Restart your computer and then go back to System preferences – Printers and scanners.
Click the “Add button” (+).
Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)
Once done, then try changing the printing settings to print 2-sided. Follow the step listed here: http://hp.care/2nyvwcX
Please let me know if this resolves the issue, or if you require further assistance!
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
Jeet_Singh
I am an HP Employee
09-05-2017 05:00 PM
Hi @veritysmart,
Thanks for engaging in the HP Forums! I see by your post that you are experiencing printer related issues. I will certainly do my best to help you!
I understand that you are having trouble while printing 2-sided using the HP Deskjet 6980 printer. Let’s try the steps listed below to try and fix the issue:
Click the Apple menu icon, and then click “System Preferences”.
Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
Right-click the blank space in the Printers list, and then click “Reset printing system”.
Click “Reset” in the confirmation window.
Enter an administrator username and password, and then click “OK”.
Wait until the printing system is reset and no devices show in the Printers list
Restart your computer and then go back to System preferences – Printers and scanners.
Click the “Add button” (+).
Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)
Once done, then try changing the printing settings to print 2-sided. Follow the step listed here: http://hp.care/2nyvwcX
Please let me know if this resolves the issue, or if you require further assistance!
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
Jeet_Singh
I am an HP Employee