How do I print on a custom sized paper with the HP Officejet 7740?

[meekmail3202]

So I'm trying to print a custom size page that is 6 3/8" x 11 7/8" on my Officejet 7740 and when I go to print there is no selection for custom paper size. So after some research I found a thread talking about this issue and it mentioned a firmware update so I went to my product page and downloaded and installed the firmware update and still no custom option. Then I ran across this page https://support.hp.com/lv-en/document/c03890386 that tells you how to create a custom paper size in the control panel which I did but when I go back to my program (Adobe Acrobat but also double checked in Microsoft Word) to print it dosen't show my custom paper size that I just created as an option for me to select. So I'm at a loss and can't figure out how to make this work. Any help with this would be greatly appreciated.

[KE_73]

Hi Meekmail3202,

May I suggest that you try to install the latest Print Driver and Firmware update for your Officejet Pro 7740.

Type: Driver-Product Installation Software

Version: 40.12

Operating systems: Windows 7 (64-bit)

Release date: Apr 16, 2018

File name: OJ7740_Full_WebPack_40.12.1161.exe (175.1 MB)

Description: The full solution software includes everything you need to install and use your HP printer. This collection of software includes the complete set of drivers, installer and optional software.

Type: Firmware

Version: 1912A

Operating systems: Windows 7 (64-bit)

Release date: Apr 16, 2019

File name: OJ7740_1912A.exe (62.8 MB)

Description: This software tool will help you update your printer to the latest firmware. Please refer to Enhancement/Fixes for more detail about the firmware update.

Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which may prevent supplies with non-HP chips or circuitry from working now or in the future. More at: www.hp.com/go/learnaboutsupplies.

Note: For printers manufactured prior to December 1, 2016 dynamic security will not be enabled by this firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.

Fix and enhancements:

• Improve network connectivity
• Improve network security

[meekmail3202]

I had already installed the OJ7740_Full_WebPack_40.12.1161 and had previousl ran the OJ7740_1849A firmware update.  but per your suggestion I downladed and ran this new firmware update OJ7740_1912A as you suggested and it still dosen't work.

[meekmail3202]

For clarification:

Here is the paper size I created.

Here I am trying to print with my newly created cutom paper size and it isn't even an option.

[meekmail3202 · Accepted solution]

So I figured it out myself and it was a dumb human to machine conversion error. I was putting my paper size in without thinking about orientation of the page because I know I can select orientation when it comes time to print but that made it outside the bounds of what this printer can print. So I'm posting my answer just in case anyone else runs into this in the future.

When I created my paper size I wasn't paying attention to which order I put my dimensions in before. And this printer supports printing 11 x 17 documents but I had created a paper that was 11.875 x 6.375 which is smaller than an 11 x 17. But not with the orientation I entered it as because 6.375 is less than 17 but 11.875 isn't less than 11 whic is why it wasn't giving me the option when it came time to print. So I switched it to 6.375 x 11.875 which is ultimatly the exact same size document but in a format the computer and printer will accept.

And now when I go to print my new custom paper size is now avaliable.