How do I resize

[Richardstl2000]

I am trying to resize a document. I have been able to do it in the past.  I select Copy. Then I select Settings. There are only two arrows displayed. One up and one down. I select the down arrow until I see Resize. There are no additional arrows displayed. I then select Resize. A screen appears that says Actual Size with a picture of a piece of paper that says 100% and there are no arrows displayed at all. If I touch the screen it takes me back to copy settings. 

[Barachiel]

@Richardstl2000

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the computer crashes randomly. I will be delighted to assist you here.  

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

For better clarity and to assist you correctly, I would require more information regarding this:  

Did you try any troubleshooting steps before contacting us? How long are you facing this issue? 

For now please try these steps: 

From the main menu, goto copy, and then goto re-size, then goto custom size.

Now try to re-size, This should work. 🙂

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂  

Hope this helps. Let me know how it goes. 😉

[Richardstl2000]

I go to Copy then resize and get no other options. Just that screen that says actual size with no arrows. 

[Barachiel]

@Richardstl2000

Thank you for responding,

It's great to have you back 😉

After you get into the re-size option did you try pressing the left or the right arrow? If not give it a try and let me know. 🙂

Best regards,

[Richardstl2000]

After I get to the resize option there is no right or left arrow. That’s my problem. There use to be but they disappeared and I don’t know how to get them back. 

[sandytechy20]

@Richardstl2000

I see that you were interacting with @Barachiel. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

I understand the issue better now.

Update the printer firmware and check if you are getting the options:

Refer this HP Document to update the firmware:- https://hp.care/2CLF9Zo

Let me know how it goes.

Cheers.

[Richardstl2000 · Accepted solution]

Thanks but I was able to solve this problem. I connected via a laptop and changed the resize default from full page 100% to custom size. Now it works. 

[sandytechy20]

@Richardstl2000

Thanks for the response.

Good to know that issue is resolved.

Feel free to contact us in feature, if you need any assistance.

Let me know how it goes.

Cheers.