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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-09-2020 08:16 PM

HP Recommended
Product: HP photosmart premium
Operating System: Microsoft Windows 8.1 (64-bit)

I've already soaked the printhead in a solution and I'm still getting the "printhead problem" error message. It's a used untested printer I picked up 

1 REPLY 1

‎08-10-2020 12:06 AM

HP Recommended

It's impossible to know until the printhead is replaced.

Soaking is good when the printhead is working but with print quality issues, can't be helpful for other printhead problems.




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