• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Officejet Pro Plus 8600

I am trying to print an envelope - custom size (7.25" x 5.25") and am getting an error that says paper loaded is not the right size and it cancels the print job.  

1 REPLY 1
HP Recommended

Hey there! @MrsPrice, Welcome to the HP Community.

 

Don't worry I'll try to help you out. Please answer a few questions below to assist you better.

 

Did you any changes to your printer?

 

Which application are you using to print envelopes?

 

Have you tried printing using a different application?

 

I have checked the specification of the printer and the does not support (7.25"X5.25") paper size by default.

 

Please find the envelope sizes supported by the printer.

 

U.S. 10 envelope

105 x 241 mm (4.1 x 9.5 inches)

A2 envelope

111 x 146 mm (4.4 x 5.8 inches)

DL envelope

110 x 220 mm (4.3 x 8.7 inches)

C5 envelope

162 x 229 mm ( 6.4 x 9.0 inches)

C6 envelope

114 x 162 mm (4.5 x 6.4 inches)

Monarch envelope

98 x 191 mm (3.9 x 7.5 inches)

Card envelope

111 x 152 mm (4.4 x 6.0 inches)

Chou #3 envelope

120 x 235 mm (4.7 x 9.3 inches)

Chou #4 envelope

90 x 205 mm (3.5 x 8.1 inches)

 

Refer the product specifications page of your printer for more information. Click Here

 

Try the steps recommended below to Print an envelope.


1.In Pages, choose File > New (from the File menu at the top of your computer screen).


2.Click Stationery on the left side of the template chooser.


3.Scroll down to the Envelopes section, then double-click an envelope template.


4.Click Document, then click Document.


5.Choose an envelope size from the second pop-up menu in the Printer & Paper Size section.


6.On the envelope template, click placeholder text in the recipient address, then type the address.

You can add or delete lines as needed.


7.Double-click text in the return address, then type your address.

The return address is a text box. Drag the selection handles if you want to resize it. 


8.Choose File > Print (from the File menu at the top of your computer screen), choose a printer from the pop-up Printer menu, then click Print.


To create personalized envelopes with your return address, you can save the envelope as a custom template. Your envelope template appears in the My Templates section of the template chooser if you save it there.

 

Refer this article to know more information about printing envelopes. Click Here

 

 

Let me know if this works!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.