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- Printers
- Printing Errors or Lights & Stuck Print Jobs
- How do you reset the memory to factory defaults on an HP 652...

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09-16-2020 09:46 AM
The printer reports "print headsdamaged" on start up. I've seen a post about a similar printer and the person responding sent the procedure to do a "semi full reset" privately. (This is a stronger reset and, if successful, would reset the printer to factory defaults and clear the memory). I'm trying to revive this unit enough to use the scanner. Thanks.
09-16-2020 04:33 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
If you have already performed the steps from the document Print head Errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Hope this helps!
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