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‎09-16-2020 09:46 AM

HP Recommended
Product: HP6520 Photosmart all-in-one
Operating System: macOS 10.14 Mojave

The printer reports "print headsdamaged" on start up. I've seen a post about a similar printer and the person responding sent the procedure to do a "semi full reset" privately.  (This is a stronger reset and, if successful, would reset the printer to factory defaults and clear the memory).  I'm trying to revive this unit enough to use the scanner.  Thanks.

Category:
1 REPLY 1

‎09-16-2020 04:33 PM

HP Recommended

@SkiFan55

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

 

If you have already performed the steps from the document Print head Errors: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 

 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/             

 

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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