How is it legal for HP to block my printer simply because I want to use remanufactured cartridges?

[Marnee-Nigel]

My printer has been blocked from use by HP, as it says the cartidges don't contain genuine HP chips! How can that be legal in the UK? 

[Anand_Andy]

Hi @Marnee-Nigel,

Welcome to the HP Support Community

I'd like to help!

Update the printer firmware:

• Download available firmware updates from the HP website
• With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
• You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.
• There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works

I hope that answers your concern adequately. Let me know! 

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[Marnee-Nigel]

I believe I need to “DOWNGRADE “ the printer software but I can’t see how to do this or to turn off the automatic software updates? This really is unreasonable. PLEASE tell me how to permanently downgrade my software and to prevent future “upgrades” (sic)!