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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
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‎08-25-2020 01:46 PM

HP Recommended
Product: MFP M775

Can anyone assist with this?  I do have a Domain, servers, etc.  I tried to compare settings with another M775 but the options were slightly different and I did not have the exact options to select from compared to the other one...  weird.  

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5 REPLIES 5

‎08-25-2020 02:59 PM

HP Recommended

Tried to setup up but when doing a test the printer reads:

 

"Cannot contact LDAP server"

 

Use LDAP server is checked, server is inputted, port number is populated but no luck.  

 

Anyone have any pointers?

 

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‎08-25-2020 06:27 PM

HP Recommended

Update:

 

I double checked the LDAP server address and compared to another similar printer, the server is correct.  When I try to do an auto populate I sometimes get LDAP servers pulled up but most of the time I receive no LDAP servers available/reachable.  I unchecked the SSL box and tried again but same result, available LDAP servers populate sometimes.  I disabled the ACL I had on this printer and tried again but still no luck.  What I need is LDAP with SSL but this printer is uncooperative.  Network itself is fine too.  Does anyone have any suggestions?

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‎08-26-2020 11:29 AM

HP Recommended

We have run into cases where some type of corruption causes this type of issue. The best first thing is to perform a partial clean to ensure that the OS on the printer is bug free. As the operating system used is Windows embedded, the same type of random corruptions can happen to printers, just like PCs.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-26-2020 02:21 PM

HP Recommended

How do I perform a "partial clean" for this printer?

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‎08-26-2020 02:26 PM

HP Recommended

Checked the user's manual; didn't see anything regarding "partial clean."

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