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‎08-01-2025 11:58 PM

HP Recommended

Good day Ma'am/ Sir, 

 

I would like to ask for asisstance on how to fixed the printerhead problem of the HP Smart Tank 585. 

1 REPLY 1

‎08-04-2025 09:35 AM

HP Recommended

Hi @CoastalS 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand you are facing a printhead issue with your printer. Let’s get that HP Smart Tank 585 back in action. 

 

A printhead issue can be tricky, but with your knack for structured troubleshooting, we’ll tackle this step by step.

1. Reseat the Printhead

  • Turn off the printer and unplug it.
  • Open the printhead compartment and carefully remove the tri-color printhead.
  • Gently clean the copper contacts on both the printhead and inside the printer using a lint-free cloth dampened with distilled water.
  • Let everything dry completely, then reinstall the printhead securely.

 

2. Run a Printhead Cleaning Cycle

  • Open the HP Smart App or use the printer’s control panel.
  • Navigate to: Settings > Maintenance > Clean Printhead.
  • Follow the on-screen instructions to complete the cleaning.

 

3. Reset the Printer

  • Turn off the printer and unplug it for 5–10 minutes.
  • Plug it back in and power it on—this can clear lingering error states.

 

4. Check for Firmware Updates

  • Open the HP Smart App on your PC or mobile.
  • Go to Printer Settings > Advanced Settings > Printer Updates.
  • Install any available updates to ensure compatibility and bug fixes.

 

5. Inspect Ink Levels and Installation

  • Make sure all ink tanks are at least half full.
  • Confirm that the printhead latch is fully closed and the printhead is seated at a slight upward angle until it clicks into place.

 

Let me know how far you’ve gotten with these steps, and I’ll help you troubleshoot deeper if needed. You’ve got this! 💪

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I'm an HP Employee.


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