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‎12-06-2020 06:25 PM

HP Recommended
Product: OfficeJet 7410 all in one
Operating System: Microsoft Windows 10 (64-bit)

Put in a new ink cartridge ( 96 ) one day worked fine all day next day turned it on got error "Remove and check cartridge on right" 96 the new cartridge. have tried all the cleaning tips. Need to get by this error so I can scan. 

Category:
1 REPLY 1

‎12-16-2020 02:55 AM

HP Recommended

@REKLAW1, Welcome to the HP Support Community!

 

I understand you are not able to print/scan due to this error.

Insert the old ink cartridge if you still have it, and check if the error persists. By this, we can conclude if this is a defective ink cartridge.

 

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options for the defective ink cartridge. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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