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‎06-17-2020 07:07 PM

HP Recommended
Product: Officejet 5252
Operating System: Microsoft Windows 10 IOT

So I bought this printer from Mardens and it did not come with setup cartridges. Therefore, I bought my own. For some reason the tricolor ink cartridge worked at first when I set up the printer but once I finally purchased black ink and put both cartridges in there, “use set up cartridges” is all I get. It won’t let me print anything and I’ve restarted the printer several times. The warranty is expired so I’m not quite sure what to do from here. Please help. It’s was a great printer before it stopped printing, ugh.

1 person had the same question
1 REPLY 1

‎06-21-2020 09:45 AM

HP Recommended

@AshleahH,

 

I reviewed your post and I understand that you are getting use setup cartridges error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-5200-all-in-one-printer-series/14095737/model/1409...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

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