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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎02-23-2023 02:59 PM

HP Recommended
Product: HP OfficeJet 5212 All-in-One Printer
Operating System: Microsoft Windows 11

I used the setup cartridges in another printer not knowing that I will need them for my new printer. Now I'm ready to use my new printer but I'm getting an error code saying that I need to use the setup cartridge's. How do I get passed this step? 

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‎02-28-2023 04:10 AM

HP Recommended

Hi @taylor1998,

 

Welcome to the HP Support Community

I'd like to help!

 

We would have to perform an OOBE reset on the printer to bypass the error 

  • The reset instructions are specific to your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee

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1 REPLY 1

‎02-28-2023 04:10 AM

HP Recommended

Hi @taylor1998,

 

Welcome to the HP Support Community

I'd like to help!

 

We would have to perform an OOBE reset on the printer to bypass the error 

  • The reset instructions are specific to your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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