cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
143
Flag Post

Solved!

How to bypass setup cartridges for OfficeJet 5255

HP Recommended
HP OfficeJet 5255 All-in-One

Trying to help my mom set up her printer (remotely due to pandemic).  She purchased this printer a while ago but never set it up.  It seems the setup cartridges are not available (either misplaced, thrown away by mistake, or were not in the box), but it's too late to return it, and it's out of warranty already.  I ordered her the correct ink cartridges to put in the printer, but they are not accepted because it's waiting for the setup cartridges.  I tried searching the internet to buy setup cartridges, but cannot find them.  I have seen some youtube videos about how to bypass the setup cartridge message, but not for this printer.

 

Could you please help me with instructions on how to bypass this error message, or how I can get some setup cartridges?  Thanks in advance for your help.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
5,774 5,745 346 384
Message 2 of 2
Flag Post
HP Recommended

Hi @JB135,

 

We would have to perform an OOBE reset on the printer.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation