How to check my printer for errors

[Frecklesgarcia]

Hello everyone I have a hpenvy6000series printer. So my issue is I’m trying to print and on my phone it says check printer for errors.  I don’t know how to check I got onto the app and I don’t see anything. The printer doesn’t show anything either. So I’m a little confused on how to find out what’s wrong with my printer. 

[Anand_Andy]

Hi @Frecklesgarcia,

Welcome to the HP Support Community

I understand you are facing a printing issue with your HP ENVY 6000 All-in-One Printer series. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Could you please help me with the Operating System running on your Phone?
• Which phone do you have?
• What is the name of the application which you are trying to print from?
• is the blue light solid on the printer?
• Are you able to print fine from any other connected devices?
• How far is the printer located from the WiFi router?
• Restart the router, the printer, and the phone.
• Make sure the printer and the phone are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

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