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‎09-04-2024 10:29 AM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer
Operating System: Microsoft Windows 11

I have tried all the troubleshooting tasks and E6 continues to flash. Is the printer "toast" or what else can I try?

Category:
1 person had the same question
1 REPLY 1

‎09-06-2024 08:09 AM

HP Recommended

Hi @LisaMae63,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with

 

An E6 error occurs when there is an error after a printer firmware update or a printer reset.

 

Restore factory defaults on the printer, open the HP Smart app, hide the printer, and then re-add it in the app. For more information, go to HP ENVY 6000e, 6400e printers - E6 or E9 error.

 

You may also refer to this document for more information.  

 

If you have already tried all the steps and still having issues, then this could be a hardware issue. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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