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01-18-2021 05:04 AM
Product: HP OfficeJet Pro 9019
Operating System: Microsoft Windows 10 (32-bit)
How to clear a 'close tray' error message when the tray is undoubtably closed!
I've extracted the tray altogether and looked under the machine but cannot see any reason why it would continue to show the message. I have repeatedly withdrawn the tray and shut it but to no avail.
The error message occured when we had a paper jam, that has now been resolved. I've checked and rechecked to make sure but the machine is clear on this front.
Any ideas?
3 REPLIES 3
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