How to clear all print jobs in Queue

Quinner-1992 · ‎07-14-2022

I think my neighbor somehow selected my printer to print and there are a large number of print jobs coming thru. I keep pushing the X on the screen but more keep coming. Can I stop all jobs that are in queue thru the app or another way?

Repairatrooper · ‎07-14-2022

What operating system are you using on your computer?

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Quinner-1992 · ‎07-14-2022

I did not print the job and did not print from my computer.

Repairatrooper · ‎07-14-2022

Yes if you did not send the print job then either someone has connected by accident or you have been hacked. Any chance the documents have any type information that you can identify the user by? I would suggest you reset the wireless and then reconfigure it. If you are not using wifi direct, disable it. Make sure that you have a secure password on your wireless.

Unfortunately, there is no way for you to clear someone's queue remotely as cancelling the job is likely triggering a resend on their end because their computer thinks the job failed and automatically resends it. In effect, creating a possible endless loop.

If you have been hacked you need to ensure that your network connection is secure.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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