How to connect a HP model 8710 printer to computer? (More details under)

[Osukaa]

Hi, I have currently spend over 2 hours trying to set up this new printer I got. My scenario is quite specific: The printer is currently connected to one of three routers in the house. The connection is stable and laptops and phones can connect to it no problem. 

The problem is that my main computer does not have a Wi-Fi card and is stuck to ethernet. The ethernet in my main computer is connected to the basement router. However, when the printer is connected to the basement router it only has internet access for a few minutes before the HP software that I instaleld on my laptop says it is offline. 

So for the few minutes it is actually connected, I tried doing both Conenct with Wi-fi and connect with Ethernet on my main computer and they both could not detect the printer. 

So basically: Printer is connected to the router (says signal strength is good). Computer is connected to router via ethernet. Somehow I cannot connect to the printer through ethernet or Wi-fi options. 

Help and suggestions would be greatly appreciated.

[Riddle_Decipher]

@Osukaa

Welcome to HP Forums, 

this is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand you want to know How to connect your HP model 8710 printer to computer,

Don't worry as I have a few steps to help you out:

You could also download the driver by clicking here

To set up an HP printer on a wireless (Wi-Fi) network, connect the printer to the network, then install the printer driver and software from the HP website. When prompted during the installation, select Wireless as the connection type.

Step 1: Prepare for installation

Step 2: Connect to the wireless network

Connect the printer to your network with the Wireless Setup Wizard so the HP installer can find the printer during the installation.

Step 3: Download and install the driver

Download and install the most current version of your printer’s full feature software from the HP website.

For more details: Click here

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Osukaa]

As mentioned, the computer is connected to my router via ethernet and the printer via wifi to the same router. I tried to setup with wifi and ethernet and the computer cannot find the printer. My laptop is connected to the same router and works even though HP doctor cannot find the printer for some reason. I tried to add the printer manually through windows. I also tried to use the IP adress and host name and still cannot find the printer. I don't understand how the laptop works but the HP software cannot detect the printer. I have tried rebooting everything.

[Riddle_Decipher]

@Osukaa

Thank you for the update,
I appreciate your time and efforts,

Since the printer isn't being detected by the network though the laptop is working,

Please follow the steps listed below:

Step 1: Restart the computer, printer, and router

Restart the computer, printer, and router to resolve any error states present during the printer setup.

Step 2: Check the network and printer connection status

Make sure your network is working correctly and that the printer is ready for the network setup.

Step 3: Manually connect the printer to your network (wireless connections only)

Try connecting the printer to your network manually so that the HP installer can find the printer. Use the Wireless Setup Wizard if you have a touch or text-based control panel, or try Wi-Fi Protected Setup (WPS). After connecting, try installing the HP driver and software again.

Step 4: Run the HP Print and Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor  to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Step 5: Temporarily disable firewall software on the computer

Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Use the Print and Scan Doctor to identify and temporarily disable firewall software on your computer.

Step 6: Uninstall the HP driver and software

Some HP software components might have installed incorrectly, even if the driver and printer setup did not complete.

Step 7: Reinstall the HP software

After uninstalling the software, go to HP Customer Support to download the most current version of the full feature software for your printer. This ensures your printer has complete functionality.

For details & step by step guidance: Click here

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Osukaa]

I have done all of these steps, but the HP doctor application cannot even find the printer even on the laptop that says it is connected to it and IS ABLE TO PRINT. I'm pretty upset right now I have spent a lot of time and nothing is working. 

[Riddle_Decipher]

@Osukaa

Thank you for the update,
I appreciate your time and efforts,

I recommend you manually input the IP address of your printer into your computer and set it up,

Here's a YouTube that should help you with this task: Click here

And here are the steps:

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Osukaa · Accepted solution]

I solve the issue by changing the IP to a static IP. It was strange, The printer was connected to a false IP the whole time.. 

[Sizzlingsum_13]

@Osukaa

I thank you for the reply.

Glad that the issue got fixed. You can reach out to HP forum for any issues on your HP products.

Happy Holidays, Cheers 🙂